Job description

Job responsibilities

Package Description:

Lead Nurse / Advanced Practitioner

Build the nursing and clinical teams that will change how primary care is delivered in your Brighton community.

This isn't a role for someone looking to simply step into an established team and maintain the status quo.

We're looking for a Lead Nurse / Advanced Practitioner with a builder's mindset - someone who enjoys creating, improving and leading through change, and who is excited by the opportunity to help shape what a great primary care team looks like from the ground up.

Over the last two years, we've been on a significant transformation journey across our Brighton practices. We've made substantial changes to how we work, strengthened our clinical and operational approach and are now bringing our Sussex practices much closer together, enabling teams to share expertise, resources and support.

We're now taking the next step.

Allied Medical Practice and Ship Street Surgery are coming together as one group, with plans to move into purpose-built practices next year. This will give us the capacity and infrastructure to significantly grow our patient population and build a modern primary care service for the future.

That's where you come in.

We're looking for someone who wants to help build the team, the culture and the clinical service that will take us into that next chapter.

This is a genuine opportunity to make your mark.

The role

As Lead Nurse / Advanced Practitioner, you'll combine advanced clinical practice with visible, hands-on leadership.

You'll be responsible for developing our nursing and healthcare assistant workforce, establishing high clinical standards and creating a culture where people are supported to learn, improve and deliver excellent patient care.

You'll work closely with Practice Managers, Clinical Leads and the wider multidisciplinary team to turn our ambitions into reality.

There is already a significant amount of good work happening - but we're not finished.

We're ambitious about where these practices can go, and we're looking for someone who is equally ambitious about what they can build.

You won't be joining simply to inherit a finished model. You'll have the opportunity to help shape it.

What you'll focus on

Building and developing the clinical team

You'll provide leadership, coaching and mentorship to Practice Nurses and Healthcare Assistants, helping to establish a strong, capable and confident clinical workforce.

You'll have a particularly important role in building team capability and culture, creating clear expectations and supporting colleagues to develop.

Setting the clinical standard

You'll provide advanced clinical assessment and care while acting as a visible role model for clinical excellence.

You'll help establish consistent standards of practice, ensuring patients receive safe, effective and evidence-based care.

Driving quality and governance

You'll play a key role in strengthening clinical governance, audit, quality improvement and compliance.

You'll be comfortable identifying where things need to improve - and, importantly, you'll enjoy working out how to make those improvements happen.

Leading change

Change is a significant part of this role.

You'll help implement new ways of working, develop clinical pathways and bring colleagues with you as we continue to evolve the service.

We're looking for someone who can stay positive and focused when things are changing, adapt quickly and keep the bigger picture in mind.

Developing people

You'll create opportunities for colleagues to learn, grow and take ownership of their professional development.

Through coaching, mentoring, one-to-ones and development plans, you'll help build a team that is confident, accountable and proud of the care it provides.

Improving the service

You'll work with clinical and operational colleagues to identify opportunities to improve patient outcomes, access, preventative care and the overall patient experience.

You'll be encouraged to challenge existing ways of working and bring forward brave ideas about how we can do things better.

Working as one team

Our Brighton practices are increasingly connected to our wider IC24 primary care network across Sussex.

You'll have access to colleagues, expertise and support across our other practices, giving you the opportunity to learn from what works elsewhere and share your own ideas and successes.

This is a role for a builder

We're deliberately looking for someone who is comfortable with transformation rather than maintenance.

You may be at your best when:

• You're given a challenge and asked to work out how to solve it.
• You enjoy building teams and developing people.
• You're comfortable when not everything is perfect yet.
• You can adapt quickly when priorities or circumstances change.
• You have the confidence to challenge established ways of working constructively.
• You don't need everything mapped out before you get started.
• You can bring people with you through change while maintaining clear standards.
• You are resilient, pragmatic and solutions-focused.
• You see problems as opportunities to improve rather than reasons why something can't be done.
• You want to leave a service significantly better than you found it.

If you need a completely established team, fixed processes and a service that simply needs maintaining, this probably isn't the role for you.

But if the idea of building something from the ground up, developing a team and seeing your impact translate directly into better patient care excites you, we'd love to hear from you.

What we're looking for

You'll need:

• First Level Registered Nurse with current NMC registration
• Non-Medical Prescribing qualification
• Experience working within General Practice, Primary Care or Urgent Care
• Strong clinical leadership and decision-making skills
• Experience supporting, mentoring or managing clinical teams
• Understanding of clinical governance, quality improvement and audit
• A genuine interest in developing people and building high-performing teams
• Strong communication and relationship-building skills
• The resilience, adaptability and confidence to lead through change
• A proactive, organised and continuous-improvement mindset

We're particularly interested in people who have built or transformed teams, services or ways of working - whether that's within primary care, urgent care or another complex healthcare environment.

Most importantly, you'll care deeply about patients, have high clinical standards and genuinely enjoy helping people and services become better.

Why now?

We're at an exciting point in the journey.

Over the next few years we're bringing our Sussex practices closer together, creating stronger links between teams and sharing expertise and resources across our services.

At Brighton, Allied Medical Practice and Ship Street Surgery are being brought together as one group, with plans to move into purpose-built practices next year.

That investment will give us the opportunity to significantly increase our capacity and grow our patient population, and deliver exceptional care to the residents of Brighton.

We're not looking for someone to simply run the nursing team we have today. We're looking for someone who wants to help build the nursing team we'll need tomorrow.

Who are we?

Integrated Care 24 (IC24) is a leading not-for-profit social enterprise providing NHS 111, GP Out of Hours, primary care and urgent care services to more than six million patients across the UK.

Every day, our people help patients access the care they need, when they need it most.

As a social enterprise, we're driven by purpose. We reinvest in our services and our people, and we're committed to finding better ways to deliver care for the communities we serve.

We celebrate brave ideas and brave people.

Location

Allied Medical Practice, Brighton

Travel to other IC24 sites may occasionally be required to support service needs.

What's in it for you?

• £54,140.87 per annum
• 6.6 weeks' annual leave
• Access to the NHS Pension Scheme
• Learning and development opportunities to support your career journey
• Employee Assistance Programme including free 24/7 counselling support
• Access to health and wellbeing initiatives
• Blue Light Card discounts
• Colleague recognition and reward schemes
• The opportunity to play a key leadership role in a growing and transforming service
• The chance to build a team and shape a service rather than simply inherit one
• The opportunity to make a genuine and lasting impact within a growing Social Enterprise

We celebrate brave ideas and brave people.

careers.ic24.org.uk

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, a satisfactory enhanced DBS check and satisfactory references.

We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.

We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. We're dedicated to creating an inclusive environment where everyone feels they belong.

If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team.

#LI-LJ1

Person Specification

Qualifications

Essential

• First Level Registered Nurse with current NMC registration, Non-Medical Prescribing qualification, Experience within General Practice, Primary Care or Urgent Care, Strong clinical leadership and decision-making skills, Experience supporting, mentoring or managing clinical teams.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Integrated Care 24 Ltd

Address

IC24

Church Surgery

BN2 4ES

United Kingdom

Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Package Description:

Quality, Information, Safety and Governance Coordinator

The Role

Behind every safe, high-quality patient service is accurate information, strong governance, and well-managed processes.

At IC24, our Quality, Information, Safety and Governance (QISG) team plays a vital role in ensuring we meet our statutory, regulatory and safety responsibilities across all services - and were looking for a coordinator to help keep everything running smoothly.

As a Quality, Information, Safety and Governance Coordinator, youll provide essential administrative and coordination support across the QISG team. Youll help maintain accurate records, support governance processes, coordinate meetings, manage systems and assist with incident, complaints and information requests.

This is a key support role within a fast-paced governance environment where accuracy, organisation and attention to detail directly contribute to patient safety, service quality and regulatory compliance.

Youll work closely with colleagues across quality, patient safety, risk and information governance teams to ensure information is well managed, action is tracked, and the organisation is supported to meet its responsibilities.

What youll focus on

Coordinating QISG meetings, agendas, actions and documentation Maintaining accurate records including risk registers, complaints logs and governance trackersSupporting incident, complaints and information request processes (including DSARs and RFIs) Producing reports and extracting data from governance systems (e.g. Ulysses)Supporting audits, inspections and quality assurance activity Maintainingshared mailboxes and ensuring timely routing of queriesSupporting the development and dissemination of learning from incidents and complaints Assisting with DSPT and information governance compliance activity Ensuring governance documents and archives are accurate, organised and accessible

About you

Youre organised, detail-focused and comfortable working in a structured but fast-moving governance environment. You can manage competing priorities, handle sensitive information appropriately, and support multiple stakeholders with professionalism and accuracy.

This role would suit someone who:

Has experience in an administrative, governance, quality or healthcaresupport role Isconfident using systems to manage data, reports and documentation Understands the importance ofconfidentiality, information governance and data protection Has strong organisational skills and can manage multiple deadlines Communicates clearly and works well with a range of stakeholders Is comfortable producing accurate notes, reports and maintaining records Has excellent technical skills and experience using Microsoft Office (Outlook, Word, Excel, Teams)

Who are we?

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Location

Ashford, Kent

Hybrid working with a minimum of 2 days per week in the office.

Whats in it for you?

Annual Salary of £26,000 Opportunity to join the NHS Pension Scheme Additional annual leave above statutory minimum based on service Enhanced family leave (maternity, paternity and adoption leave and pay)Inclusive wellbeing benefits Employee Assistance Programme including free 24/7independent counselling and occupational health services Professional development opportunities Free membership to our reward and discount platform Access to Blue Light Card and other NHS Discount Schemes

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references.

IC24 is committed to safer recruitment practices, safeguarding children and vulnerable adults, and ensuring all recruitment activity aligns with relevant legislation and guidance.

We celebrate brave ideas and brave people.careers.ic24.org.uk

We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.

We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. Were dedicated to creating an inclusive environment where everyone feels they belong.

If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team.

#LI-LJ1

Person Specification

Qualifications

Essential

• Experience in administrative, governance, quality, or healthcare support roles; strong organisational skills; proficiency in using Microsoft Office and managing data; understanding of confidentiality, information governance, and data protection.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Integrated Care 24 Ltd

Address

IC24

Ashford

TN24 0GP

United Kingdom

Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)