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Posted 1 day(s) ago
Reference: REQ000035
Job summary
Location: Brooklands Health Centre Milton Keynes
Hours: Full-time (40 hours) or part-time considered
Salary: £12.71 per hour
What We Are Looking ForWe are looking for someone who can make patients feel heard and supported while managing calls accurately in a busy environment.
Main duties of the job
Answer incoming patient telephone calls in a professional and courteous manner.
Handle a wide range of patient queries efficiently and sensitively Book, amend, and cancel appointments using the EMIS system.
Accurately navigate patients to the appropriate clinician or service (signposting).
Manage general administrative queries and provide support where required
Maintain accurate patient records and ensure confidentiality at all times
Work collaboratively with clinical and administrative teams to ensure smooth service delivery
About us
Why OneMedical Group?
For over 20 years, OneMedical Group has been redefining how healthcare is delivered in the UK. As an independent, family-run healthcare organisation, we provide NHS services and create spaces where care happens.
Our work is guided by putting people first, working together and creating a healthier future. We value collaboration and aim to make a positive difference to the health and wellbeing of the communities we serve.
What We Offer
- Pay: £12.71 per hour
- Annual Leave: 25 days plus Bank Holidays, pro rata for part-time colleagues, increasing with length of service, plus an extra day of leave for each work anniversary.
- NHS Pension: 20.6% employer contribution
- Family Support: Enhanced maternity, paternity support and adoption pay.
- Other Benefits: Refer a Friend scheme, eye care scheme, Cycle to Work scheme and access to NHS discounts.
- Development: Training, ongoing support and opportunities to develop your career.
Details
Date posted
23 September 2026
Pay scheme
Other
Salary
£12.71 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
REQ000035
Job locations
Brooklands Health Centre, Montague Crescent, Broughton, Milton Keynes,
Milton Keynes
MK10 7LN
United Kingdom
Job description
Job responsibilities
At OneMedical Group, we are looking for a GP Call Handler to join our team at Brooklands Health Centre in Milton Keynes. As a first point of contact for patients, you will listen carefully, respond sensitively to their queries and help them access the right care and support.
You will be part of a supportive, busy team where clear communication, accurate records and a calm approach all help patients receive a professional and responsive service. If you enjoy working with people and can stay organised when demand is high, we would love to hear from you.
Your Role and Responsibilities As a GP Call Handler, you will provide a helpful first point of contact and support the smooth running of the practice.
Your day-to-day will include:
- Patient Calls: Answering incoming calls professionally and courteously, listening to patients and handling a wide range of queries with sensitivity.
- Appointments: Booking, amending and cancelling appointments accurately using EMIS.
- Care Navigation: Helping patients access the most appropriate clinician or service and explaining the next steps clearly. Administration: Responding to general administrative queries and supporting the wider team where needed.
- Records and Confidentiality: Keeping patient information accurate and up to date while handling sensitive information appropriately.
- Teamwork: Working closely with clinical and administrative colleagues to provide a consistent, patient-focused service.
Ready to Make a Difference? If you would like to help patients access the care they need and be part of a supportive primary care team in Milton Keynes, we would love to hear from you.
Applicants must have the right to work in the UK at the time of application and throughout their employment.
OneMedical Group is committed to equality of opportunity and to helping candidates be at their best throughout recruitment. If you would like to discuss adjustments or support, please email [email protected]
Job description
Job responsibilities
At OneMedical Group, we are looking for a GP Call Handler to join our team at Brooklands Health Centre in Milton Keynes. As a first point of contact for patients, you will listen carefully, respond sensitively to their queries and help them access the right care and support.
You will be part of a supportive, busy team where clear communication, accurate records and a calm approach all help patients receive a professional and responsive service. If you enjoy working with people and can stay organised when demand is high, we would love to hear from you.
Your Role and Responsibilities As a GP Call Handler, you will provide a helpful first point of contact and support the smooth running of the practice.
Your day-to-day will include:
- Patient Calls: Answering incoming calls professionally and courteously, listening to patients and handling a wide range of queries with sensitivity.
- Appointments: Booking, amending and cancelling appointments accurately using EMIS.
- Care Navigation: Helping patients access the most appropriate clinician or service and explaining the next steps clearly. Administration: Responding to general administrative queries and supporting the wider team where needed.
- Records and Confidentiality: Keeping patient information accurate and up to date while handling sensitive information appropriately.
- Teamwork: Working closely with clinical and administrative colleagues to provide a consistent, patient-focused service.
Ready to Make a Difference? If you would like to help patients access the care they need and be part of a supportive primary care team in Milton Keynes, we would love to hear from you.
Applicants must have the right to work in the UK at the time of application and throughout their employment.
OneMedical Group is committed to equality of opportunity and to helping candidates be at their best throughout recruitment. If you would like to discuss adjustments or support, please email [email protected]
Person Specification
Qualifications
Essential
- No specific qualifications required
Experience
Essential
- Excellent verbal communication skills and a professional telephone manner
- Strong customer service skills with a patient-focused approach
- Good organisational skills and ability to prioritise workload
- Ability to remain calm and work effectively under pressure
- Competent IT skills and attention to detail
- Ability to handle sensitive and confidential information appropriately
- Strong problem-solving skills and ability to effectively signpost patients
Desirable
- Previous experience in a call handling, reception or administrative role
- Experience working within a GP practice or healthcare setting
- Familiarity with EMIS and SystmOne
- Understanding of services and patient pathways
Person Specification
Qualifications
Essential
- No specific qualifications required
Experience
Essential
- Excellent verbal communication skills and a professional telephone manner
- Strong customer service skills with a patient-focused approach
- Good organisational skills and ability to prioritise workload
- Ability to remain calm and work effectively under pressure
- Competent IT skills and attention to detail
- Ability to handle sensitive and confidential information appropriately
- Strong problem-solving skills and ability to effectively signpost patients
Desirable
- Previous experience in a call handling, reception or administrative role
- Experience working within a GP practice or healthcare setting
- Familiarity with EMIS and SystmOne
- Understanding of services and patient pathways
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
OneMedicalGroup
Address
Brooklands Health Centre, Montague Crescent, Broughton, Milton Keynes,
Milton Keynes
MK10 7LN
United Kingdom
Employer's website
Employer details
Employer name
OneMedicalGroup
Address
Brooklands Health Centre, Montague Crescent, Broughton, Milton Keynes,
Milton Keynes
MK10 7LN
United Kingdom