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Receptionist
Manchester Road East Medical Practice View all jobs
Posted 19 hour(s) ago
Reference: A5840-26-0000
Job summary
We are seeking an enthusiastic and motivated GP Receptionist to join our friendly practice team. The successful candidate will be the first point of contact for patients and visitors, providing a professional and welcoming reception service while supporting the smooth running of the practice.
Essential- Excellent communication and customer service skills.
- Good IT and keyboard skills.
- Ability to work as part of a team.
- Organised with good attention to detail.
- Ability to maintain confidentiality.
- Previous GP reception or NHS experience.
- Knowledge of EMIS Web.
- Experience of working in a customer-facing role.
Applications will be accepted until the closing date specified on NHS Jobs.
Interviews: Suitable candidates will be invited to interview following shortlisting.
This role offers an excellent opportunity to join a busy and supportive GP practice and contribute to delivering outstanding patient care.
Main duties of the job
Main Duties of the Job
- Greeting patients and visitors in a friendly and professional manner.
- Answering telephone calls and dealing with patient enquiries.
- Booking, amending and cancelling appointments.
- Processing repeat prescription requests in accordance with practice procedures.
- Updating and maintaining accurate patient records.
- Managing incoming and outgoing correspondence.
- Supporting clinicians and the wider practice team with administrative tasks.
- Maintaining confidentiality at all times.
About us
Manchester Road East Medical Practice is committed to delivering high-quality patient care within a supportive and friendly environment. We pride ourselves on providing excellent service to our patients and fostering a positive workplace for our staff.
Details
Date posted
02 October 2026
Pay scheme
Other
Salary
£12.71 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A5840-26-0000
Job locations
4 Longshaw Drive, Little Hulton
Worsley
Greater Manchester
Lancashire
M28 0BB
United Kingdom
Job description
Job responsibilities
Receptionist
To provide an efficient and professional reception and administrative service to patients, GPs, clinicians and other members of the practice team. The post holder will be the first point of contact for patients and visitors and will ensure that all enquiries are handled courteously and effectively.
Job description
Job responsibilities
Receptionist
To provide an efficient and professional reception and administrative service to patients, GPs, clinicians and other members of the practice team. The post holder will be the first point of contact for patients and visitors and will ensure that all enquiries are handled courteously and effectively.
Person Specification
Qualifications
Essential
- Essential
- GCSE Grade C/4 or above (or equivalent) in English and Mathematics.
- Good standard of general education.
Desirable
- Customer Service Qualification (NVQ Level 2 or equivalent).
- Business Administration Qualification (NVQ Level 2 or equivalent).
- Medical Receptionist Qualification.
- ECDL or equivalent IT qualification.
- Training in confidentiality, GDPR, or information governance.
- No formal qualifications are essential for this role. Full training will be provided to the successful candidate.
Experience
Essential
- Experience of working with the public.
- Excellent customer service and communication skills.
- Experience of using computer systems and Microsoft Office applications.
- Ability to work as part of a team and manage a busy workload.
Desirable
- Previous experience working in a GP Practice.
- Experience of using EMIS Web or other clinical systems.
- Previous NHS experience.
- Experience of appointment booking and diary management.
- Experience of handling confidential information.
- Experience of working in a reception, administrative, or call handling role.
- Experience of processing prescriptions and referrals.
- Experience of dealing with challenging situations and resolving patient queries in a professional manner.
Knowledge and Skills
Essential
- Friendly, professional and approachable manner.
- Excellent verbal and written communication skills.
- Ability to work effectively as part of a team.
- Ability to maintain confidentiality and handle sensitive information.
- Good organisational skills and attention to detail.
- Ability to remain calm and professional when working under pressure.
- Reliable, punctual and flexible.
- Commitment to providing excellent patient care and customer service.
- Knowledge of NHS and Primary Care services.
- Knowledge of GP appointment systems and care navigation.
- Understanding of patient confidentiality, GDPR and Information Governance.
- Experience of working in a fast-paced environment.
- Willingness to undertake further training and development.
- Flexible approach to covering shifts and supporting colleagues when required.
Desirable
- Ability to work within practice policies and procedures.
- Commitment to equality, diversity and inclusion.
- Satisfactory references and completion of pre-employment checks.
Person Specification
Qualifications
Essential
- Essential
- GCSE Grade C/4 or above (or equivalent) in English and Mathematics.
- Good standard of general education.
Desirable
- Customer Service Qualification (NVQ Level 2 or equivalent).
- Business Administration Qualification (NVQ Level 2 or equivalent).
- Medical Receptionist Qualification.
- ECDL or equivalent IT qualification.
- Training in confidentiality, GDPR, or information governance.
- No formal qualifications are essential for this role. Full training will be provided to the successful candidate.
Experience
Essential
- Experience of working with the public.
- Excellent customer service and communication skills.
- Experience of using computer systems and Microsoft Office applications.
- Ability to work as part of a team and manage a busy workload.
Desirable
- Previous experience working in a GP Practice.
- Experience of using EMIS Web or other clinical systems.
- Previous NHS experience.
- Experience of appointment booking and diary management.
- Experience of handling confidential information.
- Experience of working in a reception, administrative, or call handling role.
- Experience of processing prescriptions and referrals.
- Experience of dealing with challenging situations and resolving patient queries in a professional manner.
Knowledge and Skills
Essential
- Friendly, professional and approachable manner.
- Excellent verbal and written communication skills.
- Ability to work effectively as part of a team.
- Ability to maintain confidentiality and handle sensitive information.
- Good organisational skills and attention to detail.
- Ability to remain calm and professional when working under pressure.
- Reliable, punctual and flexible.
- Commitment to providing excellent patient care and customer service.
- Knowledge of NHS and Primary Care services.
- Knowledge of GP appointment systems and care navigation.
- Understanding of patient confidentiality, GDPR and Information Governance.
- Experience of working in a fast-paced environment.
- Willingness to undertake further training and development.
- Flexible approach to covering shifts and supporting colleagues when required.
Desirable
- Ability to work within practice policies and procedures.
- Commitment to equality, diversity and inclusion.
- Satisfactory references and completion of pre-employment checks.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Manchester Road East Medical Practice
Address
4 Longshaw Drive, Little Hulton
Worsley
Greater Manchester
Lancashire
M28 0BB
United Kingdom
Employer's website
Employer details
Employer name
Manchester Road East Medical Practice
Address
4 Longshaw Drive, Little Hulton
Worsley
Greater Manchester
Lancashire
M28 0BB
United Kingdom