Job description

Job responsibilities

Rota Management and Coordination

• Lead in the management of the Severnside operational rota, including proactive planning (including for bank holidays) and responding to short notice absence/changes

• Manage the day-to-day upkeep of RotaMaster, ensuring accurate session data, shift information, and reporting.

• Support the timely and accurate recording of sessional cover, shift status, special rates, and sickness episodes.

• Take responsibility for short-notice cover arrangements, applying agreed escalation processes and communicating with relevant staff and managers.

• Allocate and process New Starter and CHOC forms in accordance with agreed timescales

• Build and maintain strong working relationships and great communication with the Service Delivery Team

• Build and maintain strong working relationships and great communication with the Clinical Admin Team

Team Leadership and Supervision

• Provide day-to-day coaching and support to Rota Administrators, ensuring they are trained, competent, and have clarity on their responsibilities.

• Deputise for the Rota Team Manager when required, including during periods of absence.

• Promote a collaborative and inclusive team culture, by developing a close working relationship with the rota team manager and offering guidance and supervision to the wider rota team to help maintain high standards of rota service delivery.

• Support the implementation and review of standard operating procedures and best practice within the team.

Stakeholder Engagement

• Act as a key contact for clinicians and non-clinical staff regarding rota-related queries and processes.

• Assist with onboarding communications to new clinicians and staff, ensuring a smooth transition into the rota system.

• Support effective working relationships with internal departments, including Service Leads, IT, and Clinical Governance, to enable accurate data capture and reporting.

System and Data Quality

• Maintain high standards of data accuracy within RotaMaster and other rota-related systems.

• Assist in regular data reviews and audits to ensure the quality and timeliness of information, including CHOC forms and Care Plan entries.

Other Duties

• Provide administrative support for clinical recruitment and rota-related engagement events.

• Oversee elements of the Registrar process, including system set-up and coordination with relevant departments.

• Monitor and maintain accurate records for clinical audit support and practice liaison calls.

• Participate in regular team meetings, 1:1s, and performance development reviews.

• Maintain up-to-date knowledge of BrisDoc policies and procedures, ensuring compliance in all duties.

• About You

  Essential Criteria

  • Experience working in a rota or workforce planning environment.

  • Strong organisational and administrative skills.

  • Ability to supervise and support staff effectively.

  • Confident communicator across a range of mediums (e.g. telephone, email, SMS).

  • Comfortable using rota management or scheduling software (e.g. RotaMaster).

  • High attention to detail and commitment to data quality.

  • Ability to work flexibly and respond to service needs at short notice.

  Desirable Criteria

  • Previous experience working in a healthcare or NHS environment.

  • Experience supporting recruitment or clinician onboarding.

  • Familiarity with Clinical Guardian, Adastra, or EMIS systems.

  Our Values

  BrisDoc is a proudly employee-owned Social Enterprise. We are committed to:

  • Our Patients Delivering compassionate, timely, and equitable care.

  • Our People Fostering a culture of support, development, and well-being.

  • Our Services Delivering high-quality, efficient, and sustainable healthcare.

  • Our Resources Using our tools and systems effectively.

  • Our Social Impact Promoting environmental responsibility and community inclusion.

  General Requirements

  • Ability to work additional hours to cover staff absence or service pressures.

  • Regular attendance at mandatory training sessions and staff development activities.

  • Adherence to BrisDoc's policies, procedures, and NHS code of conduct.

  Note: This job description is not exhaustive and may be reviewed periodically in line with service needs and organisational priorities.

Person Specification

About You

Essential

• Experience working in a rota or workforce planning environment
• Strong organisational and administrative skills.
• Ability to supervise and support staff effectively.
• Confident communicator across a range of mediums (e.g. telephone, email, SMS).
• Comfortable using rota management or scheduling software (e.g. RotaMaster).
• High attention to detail and commitment to data quality.
• Ability to work flexibly and respond to service needs at short notice.

Desirable

• Previous experience working in a healthcare or NHS environment.
• Experience supporting recruitment or clinician onboarding.
• Familiarity with Clinical Guardian, Adastra, or EMIS systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

BrisDoc Healthcare Services

Address

Unit 21 Osprey Court

BrisDoc, Unit 21, Osprey Court

Bristol

BS140BB

United Kingdom

Employer's website

https://brisdoc.co.uk/ (Opens in a new tab)