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Posted 6 day(s) ago
Reference: A0567-26-210
Job summary
The Reception Team Leader will support with the day-to-day running of the practice, with a primary focus on the supervision and coordination of the Care Co-ordination Team across both sites.
The role will focus on ensuring effective workflow management, supporting patient access processes, and maintaining high standards of the teams processes.
The post holder will act as a key point of contact for the Care Co-ordination Team, providing guidance, support, and oversight to ensure tasks are completed accurately and within required timescales.
They will facilitate effective communication between patients, clinicians, and external agencies, ensuring a smooth and responsive service.
The Reception Team Leader will support (but not lead) the delivery of operational processes, working alongside the Practice Manager and Executive Manager, escalating issues appropriately where required.
Main duties of the job
The Reception Team Leader will support the day-to-day running of the practice, with a primary focus on supervising the Care Co-ordination Team across both sites.
Key responsibilities include supervising staff, coordinating rotas and leave, managing sickness reporting, and ensuring appropriate service cover at all times. The post holder will provide first-line support, guidance and problem solving, monitor workloads, and support staff development through regular 1:1s and appraisals with the support of the Practice Manager. Any performance or staffing concerns will be escalated to the Practice Manager.
The role also involves supporting administrative workflows, including medical records, patient recalls, and digital consultations, ensuring processes are completed safely, accurately, and in a timely manner. The post holder will assist with managing the appointment system and resolving operational issues.
Further responsibilities include supporting training, induction, and compliance with mandatory training requirements.
The Reception Team Leader will provide support across wider practice operations, including premises, IT, patient feedback, and communications, ensuring issues are identified and escalated appropriately.
The post holder will work collaboratively with the Practice Manager and wider team to maintain a safe, efficient and patient-focused service.
Please see full Job Description for more detail.
About us
At Jubilee Park Medical Partnership we pride ourselves on being a friendly caring and supportive practice providing top quality care to twelve thousand three hundred patients across our two sites in Carlton and Lowdham
We are more than just a team we are a family that works hard supports each other and always puts patients first. You will be joining a dedicated and hardworking group of professionals who are passionate about making a difference every day
Who Makes Up Our Team
Our amazing practice team includes
- GP Partners and Salaried GPs leading the way in patient care
- Advanced Nurse Prescriber and Nurse Prescribers providing expert medical support
- Practice Nurses and Healthcare Assistants offering compassionate hands on care
- Reception/Care Coordination Team the friendly first point of contact for patients
- Administration and Management Team keeping everything running smoothly
Come and be part of a practice that truly values its team and the difference they make.
Details
Date posted
25 September 2026
Pay scheme
Other
Salary
£14 to £15 an hour
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
A0567-26-210
Job locations
61 Burton Road
Carlton
Nottingham
NG4 3DQ
United Kingdom
Lowdham Medical Centre
Francklin Road
Lowdham
NOTTINGHAM
NG14 7BG
United Kingdom
Job description
Job responsibilities
The Reception Team Leader will support the day-to-day running of the practice, with a primary focus on supervising the Care Co-ordination Team across both sites.
Key responsibilities include supervising staff, coordinating rotas and leave, managing sickness reporting, and ensuring appropriate service cover at all times. The post holder will provide first-line support, guidance and problem solving, monitor workloads, and support staff development through regular 1:1s and appraisals. Any performance or staffing concerns will be escalated to the Practice Manager.
The role also involves supporting administrative workflows, including medical records, patient recalls, and digital consultations, ensuring processes are completed safely, accurately, and in a timely manner. The post holder will assist with managing the appointment system and resolving operational issues.
Further responsibilities include supporting training, induction, and compliance with mandatory training requirements, as well as coordinating trainee and student placements.
The Reception Team Leader will provide support across wider practice operations, including premises, IT, patient feedback, and communications, ensuring issues are identified and escalated appropriately.
The post holder will work collaboratively with the Practice Manager and wider team to maintain a safe, efficient and patient-focused service.
Please see full Job Description for more detail.
Job description
Job responsibilities
The Reception Team Leader will support the day-to-day running of the practice, with a primary focus on supervising the Care Co-ordination Team across both sites.
Key responsibilities include supervising staff, coordinating rotas and leave, managing sickness reporting, and ensuring appropriate service cover at all times. The post holder will provide first-line support, guidance and problem solving, monitor workloads, and support staff development through regular 1:1s and appraisals. Any performance or staffing concerns will be escalated to the Practice Manager.
The role also involves supporting administrative workflows, including medical records, patient recalls, and digital consultations, ensuring processes are completed safely, accurately, and in a timely manner. The post holder will assist with managing the appointment system and resolving operational issues.
Further responsibilities include supporting training, induction, and compliance with mandatory training requirements, as well as coordinating trainee and student placements.
The Reception Team Leader will provide support across wider practice operations, including premises, IT, patient feedback, and communications, ensuring issues are identified and escalated appropriately.
The post holder will work collaboratively with the Practice Manager and wider team to maintain a safe, efficient and patient-focused service.
Please see full Job Description for more detail.
Person Specification
Other requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Maintains confidentiality at all times
- Full UK driving licence
- Access to own transport
Skills and Qualities
Essential
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Excellent leadership skills
- Strategic thinker and negotiator
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Effective time management (Planning & Organising)
- Ability to network and build relationships
- Proven problem solving & analytical skills
- Ability to develop, implement and embed policy and procedure
- Ability to motivate and train staff
- Polite and confident
- Flexible and cooperative
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- Forward thinker with a solutions focused approach
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Confident, assertive and resilient
- Ability to drive and deliver change effectively
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
Desirable
- Able to use SystmOne
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
Desirable
- Leadership and / or Management Qualification
Experience
Essential
- Experience of working with the general public
- Experience of working in a health care setting
- Experience of managing teams
- Experience of performance management, including appraisal, staff development and disciplinary procedures
- Experience of managing rotas
Desirable
- Experience of successfully developing and implementing projects
- NHS / Primary Care General Practice experience
- Relevant health and safety experience
Person Specification
Other requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Maintains confidentiality at all times
- Full UK driving licence
- Access to own transport
Skills and Qualities
Essential
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Excellent leadership skills
- Strategic thinker and negotiator
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Effective time management (Planning & Organising)
- Ability to network and build relationships
- Proven problem solving & analytical skills
- Ability to develop, implement and embed policy and procedure
- Ability to motivate and train staff
- Polite and confident
- Flexible and cooperative
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- Forward thinker with a solutions focused approach
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Confident, assertive and resilient
- Ability to drive and deliver change effectively
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
Desirable
- Able to use SystmOne
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
Desirable
- Leadership and / or Management Qualification
Experience
Essential
- Experience of working with the general public
- Experience of working in a health care setting
- Experience of managing teams
- Experience of performance management, including appraisal, staff development and disciplinary procedures
- Experience of managing rotas
Desirable
- Experience of successfully developing and implementing projects
- NHS / Primary Care General Practice experience
- Relevant health and safety experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Park House Medical Centre
Address
61 Burton Road
Carlton
Nottingham
NG4 3DQ
United Kingdom
Employer's website
Employer details
Employer name
Park House Medical Centre
Address
61 Burton Road
Carlton
Nottingham
NG4 3DQ
United Kingdom