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Posted 19 hour(s) ago
Reference: A2210-26-0003
Job summary
We are looking for a friendly, organised and compassionate Patient Care Coordinator / Receptionist to join our GP practice team. You will be the first point of contact for patients, providing a welcoming and professional service while supporting the smooth running of the practice.
The role is 28-29 hours per week as follows.
Must be able to work :
Monday 8:15-5pm
Tuesday 8.15am - 5pm
Wednesday 1 - 5pm
Thursday 8.15am - 1:15pm
Friday 8.15 - 12:15pm
MUST have flexibility to cover other shifts for holidays / sickness.
The role includes managing patient enquiries, appointments, telephone calls and administrative tasks, while working closely with GPs, nurses and the wider practice team. Excellent communication, organisation and customer service skills are essential, along with a commitment to patient confidentiality and high-quality care.
Main duties of the job
About us
We are a friendly, supportive and forward-thinking GP practice with a team of 6 GPs, a dedicated nursing team and strong administrative support. We value teamwork, open communication and a patient-centred approach, with everyone working together to provide safe, efficient and high-quality care.
We embrace technology, innovation and modern ways of working to improve patient experience and streamline practice processes. We encourage our team to share ideas, support each other and contribute to the ongoing development of the practice. We offer a positive and collaborative working environment where staff are valued, respected and encouraged to develop their skills.
Details
Date posted
25 September 2026
Pay scheme
Other
Salary
£12.80 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A2210-26-0003
Job locations
School Lane
Amersham
Buckinghamshire
HP7 0HG
United Kingdom
Job description
Job responsibilities
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice.
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
The duties and responsibilities to be undertaken by members of the reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Coordinator and Management team, dependent on current and evolving practice workload and staffing levels:
Care Navigation
Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
Care navigate patients requests using the correct dispositions and guidelines to ensure all requests are dealt with correctly and in accordance with the patients medical needs.
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Process appointment requests for today/future appointments from patients by telephone and in person.
Deal with visits/requests
Administration
Be familiar with all practice protocols and polices
Deal with enquiries from patients, arrange appointments and explain practice procedures.
Direct patients to consulting rooms when necessary and assist patient who require help
Deal with incoming telephone calls, act accordingly, or take accurate messages and pass on to the relevant personnel
Enter data into patients electronic NHS Care Record
To generate EMIS patient online access
To book emergency ambulance when asked to do so by a clinician
To be familiar with both practice appointment books and extended hours services
To be familiar with the practice intranet ( Teamnet)
To read and respond when necessary to NHS email
To activate booking in kiosks
Deal with prescription queries
Manage new patient registrations
Additional administration duties on behalf of the practitioners or Practice Manager
Premises
To open and lock the premises and know the correct procedures for securing the premises
Know how to contact the alarm companies
Ensure reception waiting area is kept tidy and safe for patients
Ensure only up to date posters and leaflets are displayed
Training
Undertake training as directed
Attend primary healthcare team meetings, reception team meetings, and protected time for learning sessions. (PLT)
To maintain Bluestream training modules
Job description
Job responsibilities
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice.
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
The duties and responsibilities to be undertaken by members of the reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Coordinator and Management team, dependent on current and evolving practice workload and staffing levels:
Care Navigation
Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
Care navigate patients requests using the correct dispositions and guidelines to ensure all requests are dealt with correctly and in accordance with the patients medical needs.
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Process appointment requests for today/future appointments from patients by telephone and in person.
Deal with visits/requests
Administration
Be familiar with all practice protocols and polices
Deal with enquiries from patients, arrange appointments and explain practice procedures.
Direct patients to consulting rooms when necessary and assist patient who require help
Deal with incoming telephone calls, act accordingly, or take accurate messages and pass on to the relevant personnel
Enter data into patients electronic NHS Care Record
To generate EMIS patient online access
To book emergency ambulance when asked to do so by a clinician
To be familiar with both practice appointment books and extended hours services
To be familiar with the practice intranet ( Teamnet)
To read and respond when necessary to NHS email
To activate booking in kiosks
Deal with prescription queries
Manage new patient registrations
Additional administration duties on behalf of the practitioners or Practice Manager
Premises
To open and lock the premises and know the correct procedures for securing the premises
Know how to contact the alarm companies
Ensure reception waiting area is kept tidy and safe for patients
Ensure only up to date posters and leaflets are displayed
Training
Undertake training as directed
Attend primary healthcare team meetings, reception team meetings, and protected time for learning sessions. (PLT)
To maintain Bluestream training modules
Person Specification
Qualifications
Essential
- GCSE or Equivalent in English and Maths
Person Specification
Qualifications
Essential
- GCSE or Equivalent in English and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Rectory Meadow Surgery
Address
School Lane
Amersham
Buckinghamshire
HP7 0HG
United Kingdom
Employer's website
Employer details
Employer name
Rectory Meadow Surgery
Address
School Lane
Amersham
Buckinghamshire
HP7 0HG
United Kingdom