Job description

Job responsibilities

Job responsibilities:

Reception duties:

• Knowledgeable in the use of the telephony system and Emis Clinical Web
• Booking appointments for patients in the responsible slots available
• Answering the telephone and ensuring care navigation protocols are followed to enable an appropriate appointment or referral
• Accepting requests for repeat prescriptions, checking prescription box for repeat prescription requests
• Advising and encouraging patients to register on the NHS app or to use the practice website to book appointments, order repeat prescriptions and for any other queries
• Sorting the manual post
• Monitoring correspondences on the practice email ensuring it is read filed in the proper folders for further actions and completion by nominated staff members.
• Photocopying insurance medicals and reports whenever necessary
• Request from Patients via Accurx are dealt with appropriately or tasked to the clinicians appropriately
• Sending messages to patients according to GDPR rules via Accurx and e-mails
• Participating in any audits
• Filing results, letters etc from emails and any other relevant documents into patients' notes
• Charging patients the appropriate amount for private work, providing a receipt to the patient and recording the charge in the petty cash book
• • Recall of patients who needs to attend clinical management of patients in the QOF registers
  • Recall of patients for child immunisations , screening procedures , flu and other immunisations
  • Maintaining the safeguarding ,learning disability ,mental (SMI)register.
  • Attending Multi Disciplinary meeting according to nominated roles.
  • Participating in PPG meetings , Safeguarding and others

  Additional duties:

  • Arranging staff weekend and bank holiday rota
  • Responsibility for organising cover for holidays, sickness and compassionate leave
  • Helping new reception staff and training of new reception staff

Person Specification

Experience

Essential

• Previous experience in a receptionist, administrative, or customer-facing role
• Experience of dealing with members of the public in a busy environment
• Experience handling confidential and sensitive information

Desirable

• Previous experience working in a GP practice or NHS environment
• Experience using clinical systems such as EMIS Web or SystmOne
• Experience with appointment systems, repeat prescriptions, and patient queries

Qualifications

Essential

• > GCSE or equivalent in English and Maths
• >Competent in IT systems (e.g. Microsoft Office, email, data entry)

Desirable

• Previous experience working in a GP practice or NHS environment
• Experience using clinical systems such as EMIS Web or SystmOne
• Experience with appointment systems, repeat prescriptions, and patient queries

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Crabbs Cross Medical Centre

Address

39 Kenilworth Close

Crabbs Cross

Redditch

Worcestershire

B97 5JX

United Kingdom

Employer's website

https://www.themedicalcentrecrabbscross.nhs.uk/ (Opens in a new tab)