Job summary

Rectory Road Surgery is seeking a proactive and organised Deputy Practice Manager to provide maternity cover from mid-December 2026.

The Deputy Practice Manager will support the Practice Manager and GP Partners in the day-to-day management and smooth running of the practice. The role will involve overseeing operational activities, managing complaints and claims, supporting staff and ensuring that the practice delivers safe, effective and patient-centred services in line with NHS requirements and contractual obligations.

Main duties of the job

• Practice Operations: Support the Practice Manager and GP Partners with daily operations, staffing, resources, policies, service development and problem-solving. Deputise for the Practice Manager when required.
• Complaints & Patient Experience: Oversee patient complaints, including investigations, responses, record-keeping, escalation and implementing learning and improvements.
• Claims & Contracts: Coordinate practice claims, monitor submissions and payments, support contractual requirements and identify opportunities to maximise practice income.
• Staff & HR: Support staff management, recruitment, induction, training, rotas, absence management, performance and employee relations.
• Governance & Compliance: Assist with CQC, NHS and contractual compliance, audits, incident reporting, significant events, risk management, health and safety and mandatory training.
• Quality Improvement: Support audits, service development, continuous improvement and the implementation of practice initiatives.
• Finance & Resources: Assist with budget monitoring, invoices, purchasing, suppliers and effective resource management.
• Communication & Stakeholder Management: Liaise with staff, clinicians, patients, PCN colleagues, ICB representatives and external organisations, ensuring effective communication.
• Additional Duties: Attend meetings, prepare reports, support business continuity and undertake other reasonable duties required to support the effective running of the practice.

About us

Rectory Road Surgery (formerly The Hollies) is currently on an exciting improvement and transformation journey under the leadership of Highlands Surgery. This includes strengthening clinical leadership, embedding robust governance processes, improving access for patients, and enhancing overall quality of care.Together, we are focused on strengthening clinical services, improving patient access, and delivering safe, effective, and responsive care to our local population. We are supported by a multidisciplinary team including GPs, nurses, pharmacists, and administrative staff, all working within a collaborative and forward-thinking environment. We are focused on building a resilient and sustainable service, supported by a strong multidisciplinary team and clear strategic direction. This role offers a unique opportunity to make a meaningful impact, shape the future of the practice, and be part of a positive and progressive change programme.