Job summary

The Holbrook and Shotley Practice are looking for an enthusiastic, organised and experienced Lead Receptionist to join our friendly and busy GP practice on a full-time basis. (37.5 hours per week)

This is an important role within the practice, providing day-to-day leadership and support to the reception team while ensuring that patients receive a welcoming, professional and efficient service.

As Lead Receptionist, you will be responsible for helping to coordinate the reception team and ensuring that the front-of-house function runs smoothly. You will act as a key point of contact for reception staff, supporting them with queries, managing workloads and helping to maintain high standards of patient service.

Main duties of the job

• Providing day-to-day leadership, guidance and support to the reception team.
• Coordinating reception duties and ensuring appropriate cover is maintained.
• Supporting the Practice Manager and wider management team with the smooth running of the practice.
• Helping to train and induct new reception staff.
• Monitoring and maintaining high standards of customer service and confidentiality.
• Dealing confidently and sensitively with patient queries, concerns and challenging situations.
• Supporting the team with appointment booking, telephone enquiries and other administrative duties.
• Ensuring practice procedures and protocols are followed consistently.
• Identifying areas where processes could be improved and helping to implement changes.
• Supporting staff with day-to-day problems and escalating issues appropriately.
• Helping to promote effective communication between reception, clinicians and the wider practice team.

About us

We are a friendly and supportive practice that values its staff and recognises the important role our reception team plays in providing high-quality patient care.

We can offer:

• A supportive working environment.
• Opportunities for training and development.
• A varied and rewarding role.
• The opportunity to make a real difference to the patient experience.
• A friendly and committed practice team.
• NHS pension