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Posted 16 day(s) ago
Reference: 275-2609AA-NEURO
Job summary
Neurology Administrator
Division: Medicine and Emergency Care
Care Group: Frailty
Band: 2
Salary: £25,272 per annum/pro rata
Interview Date: To be confirmed
**Please note sponsorship is not available for this post**
We are recruiting for a Administrator - Neurologywho shares our ambition and vision to deliver theBest of Care by the Best Peopleand has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.
Main duties of the job
The post holder will work as part of the Administrative & Clerical Team to support the pathway coordinators in providing an Admin and Clerical Service to the clinical teams.
The role will involve working with a range of staff across the entire organisation, but in particular in the Neurology Department
Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.
To contribute to our exciting future and become part of our team, apply today.
About us
Do you have the ambition and vision to deliver our mission of theBest of Care by the Best of People providing excellent care, every time?
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision is achieved for our patients.
As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy - Patient First. Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient First deployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.
Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.
Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:
B - Bold
E - Every person counts
S - Sharing and open
T - Together
Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.
Details
Date posted
08 September 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£25,272 a year per annum/pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
275-2609AA-NEURO
Job locations
Medway Maritime Hospital
Windmill Rd
Gillingham
ME7 5NY
United Kingdom
Job description
Job responsibilities
Liaising with GP surgeries as required to highlight any issues with the referrals, and liaising with the patient to arrange an appointment.
Organise and book departmental clinics on PAS ensuring the correct documentation is available and all patient information is correct on the database. Send out appointment letters with appropriate patient information or confirm urgent appointments by telephone where necessary. Prioritise appointments that have been vetted by clinical and nursing staff as urgent whilst ensuring that no appointments slots remain unfilled.
Organise patient transport requirements, liaising with ambulance control and patients to ensure they have transport arranged for outpatient appointments if needed.
Cash up clinics on PAS to ensure appropriate funding is received.
Open and distribute the post internally within the department
File results appropriately in patient notes, in accordance with the Department procedures
Ordering Stationery including leaflets for the service. Check invoices against orders and delivery notes, following up on discrepancies. Keep stationery stores in an organised manner.
Chase up DVLA reports with medical colleagues and liaise with patients
Be the first line contact for patients with complaints ensuring they are handled with patience and tact in an appropriate manner, and advising them of the correct procedure or referring them to the Service Manager
Carry out duties in accordance with established procedures and guidelines, prioritising tasks as required.
Maintain databases and review list of patients requiring review
Manage constant and sometimes complex telephone enquiries, relaying messages and referring calls as appropriate. Deal with difficult and confidential enquiries from patients in a sensitive, timely and appropriate manner.
Liaise with the clinical coders to ensure correct coding
To provide cover during times of colleagues absence or on annual or sick leave
Job description
Job responsibilities
Liaising with GP surgeries as required to highlight any issues with the referrals, and liaising with the patient to arrange an appointment.
Organise and book departmental clinics on PAS ensuring the correct documentation is available and all patient information is correct on the database. Send out appointment letters with appropriate patient information or confirm urgent appointments by telephone where necessary. Prioritise appointments that have been vetted by clinical and nursing staff as urgent whilst ensuring that no appointments slots remain unfilled.
Organise patient transport requirements, liaising with ambulance control and patients to ensure they have transport arranged for outpatient appointments if needed.
Cash up clinics on PAS to ensure appropriate funding is received.
Open and distribute the post internally within the department
File results appropriately in patient notes, in accordance with the Department procedures
Ordering Stationery including leaflets for the service. Check invoices against orders and delivery notes, following up on discrepancies. Keep stationery stores in an organised manner.
Chase up DVLA reports with medical colleagues and liaise with patients
Be the first line contact for patients with complaints ensuring they are handled with patience and tact in an appropriate manner, and advising them of the correct procedure or referring them to the Service Manager
Carry out duties in accordance with established procedures and guidelines, prioritising tasks as required.
Maintain databases and review list of patients requiring review
Manage constant and sometimes complex telephone enquiries, relaying messages and referring calls as appropriate. Deal with difficult and confidential enquiries from patients in a sensitive, timely and appropriate manner.
Liaise with the clinical coders to ensure correct coding
To provide cover during times of colleagues absence or on annual or sick leave
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Knowledge
Essential
- Ability to understand and comply with the Data Protection Act and maintain confidentiality at all times
- Understanding of Trust Values
Desirable
- Understanding of Medical Terminoloy
Experience
Essential
- Previous admin / office experience, preferably in a Health Service environment
Skills
Essential
- The ability to adapt to challenging and changing situations/demands
- Computer literate, in particular use of MS windows and Outlook
- Ability to work on own initiative and work within a team
- Excellent communication skills written and verbal
Desirable
- knowledge of internal IT systems such as PAS, EPR
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Knowledge
Essential
- Ability to understand and comply with the Data Protection Act and maintain confidentiality at all times
- Understanding of Trust Values
Desirable
- Understanding of Medical Terminoloy
Experience
Essential
- Previous admin / office experience, preferably in a Health Service environment
Skills
Essential
- The ability to adapt to challenging and changing situations/demands
- Computer literate, in particular use of MS windows and Outlook
- Ability to work on own initiative and work within a team
- Excellent communication skills written and verbal
Desirable
- knowledge of internal IT systems such as PAS, EPR
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Medway NHS Foundation Trust
Address
Medway Maritime Hospital
Windmill Rd
Gillingham
ME7 5NY
United Kingdom
Employer's website
https://www.medway.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Medway NHS Foundation Trust
Address
Medway Maritime Hospital
Windmill Rd
Gillingham
ME7 5NY
United Kingdom
Employer's website
https://www.medway.nhs.uk/ (Opens in a new tab)