Job summary

The post holder is responsible for providing the first point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.

Please note: This is a zero hour contract. You must be available to pick up a minimum of 3 shifts per month over the following days and hours:

Days

Monday - Sunday

Hours:

8am - 12pm

12pm - 4pm

4pm - 9pm

Main duties of the job

Key responsibilities

Reception

1. Receiving and directing patients

2. Handling telephone and general enquiries

3. Making appointments and taking requests for home visits where relevant

4. Taking Messages

5. Processing all forms of communication relating to patients

6. Ensuring work areas are tidy

7. Cash handling

8. Making appointments for medical representatives

9. Making refreshments

10. All forms of data entry and recording relating to patients, including scanning

11. Assisting with the onward management of patients as required, e.g. booking further appointments,

referrals

12. Assisting clinicians as a chaperone where required

13. Providing administrative support to clinicians and managers within the organisation

14. Follow and adhere to Health and Safety procedures

15. Any other delegated duties considered appropriate for the post

Communication

1. Communicate effectively to deliver excellent customer service to patients

2. Promote effective teamwork with all staff

3. Provide appropriate communication to identify problems and solutions promptly

Special Requirements of the post

1. An understanding, acceptance and adherence to the need for strict confidentiality

About us

South Doc Services (SDS) is a non-profit making GP co-operative based in South Birmingham. We have been successful in providing primary, community and secondary care based services since 1996.

We have a wealth of experience in working across the health economy. We have built a solid relationship with Urgent Care providers. They include NHS 111, WMAS, BCHC and secondary care.