Job summary

We are looking to recruit a full time/part-time receptionist to join our friendly GP practice team. Applicants should have GP receptionist experience and knowledge of SystmOne. GP receptionists will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. We are looking for a candidate who can be flexible within the role, to have the ability to adapt to the daily needs of the practice and to support annual leave cover and absences when required.

Main duties of the job

• Managing a high volume of phone calls from patients and health care professionals
• Greeting, checking-in and booking appointments for patients at the front desk
• Dealing with day-to-day administration tasks, including processing referrals, online patient requests, and other documents
• Dealing with repeat prescription requests
• Responding efficiently and with respect and empathy to patient enquiries both in person, by telephone and online
• Advise patients of relevant charges for non-NHS services, accept payment and issue receipts
• Remaining patient and calm in often stressful situations
• Scanning, filing and photocopying documents
• Clerical support to GPs and the wider healthcare team
• Understand and disseminate NHS wider policies to patients when requested
• Undertake any other additional duties appropriate to the post as requested by the management team
• Support the practice team with patient wellbeing events such as patient coffee mornings/drinks

About us

We are a friendly GP practice on the Kings Road in Chelsea, London. With patients' needs at the heart of everything we do, we strive to provide a high quality service and treat all our patients with the utmost respect and care.

We are a busy surgery with a diverse group of staff to reflect our diverse community.

We look forward to hearing from you.