Job summary

IJ Healthcare are looking for a confident, enthusiastic team player to join us as medical receptionist.

You will be first point of contact to both patients and other stakeholders, so good communications skills are essential. Your professional manner will demonstrate the high standards of the practice and the quality of care that is given at IJ Healthcare.

Main duties of the job

• To provide high quality reception and administrative support to patients and staff alike.
• act as first point of contact to both patients and other visitors.
• checking in patients
• answering the phone and dealing with queries
• prescription ordering
• scanning of post
• referrals to other services
• coding onto patient records
• daily post
• maintaining accurate patient records
• registration of new patients, temporary and permanent
• liaise with other services in the community
• triage of urgent appointments, ensuring that the patient is seen by the most appropriate clinician
• ensure that bloods / specimens are correctly bagged and given to the courier

About us

IJ Healthcare consists of 2 practices; 1 in Winlaton and 1 in Ryton

Over the 2 premises, the forward thinking team consists of:

• 1 GP partner
• 2 Salaried GP's
• 1 Sessional Locum GP
• 1 Advanced Nurse Practitioner
• 1 Practice Manager
• 1 finance officer
• 1 Practice Nurse
• 1 Healthcare Assistants
• 1 Medical Secretary
• 8 receptionists
• we also have additional role staff consisting off a practice pharmacist, Physiotherapist, care coordinator and a mental health worker.

We all work together. There is flexibility and the chance to work across both practices although this post will primarily be based at Hollyhurst Medical Centre. Full training and supervision will be given. Training and development are encouraged within the practice. Annual appraisals and constant reviewing ensures that everyone on the team is working to their optimised level. Quarterly team meetings and sharing of best practice make the running of the 2 surgeries a full team effort.