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Posted 29 day(s) ago
Reference: A4539-26-0004
Job summary
We are a friendly and supportive training practice located on the outskirts of Halifax, West Yorkshire and we have a very exciting opportunity for a motivated, committed and experienced Care Navigator to join the team for 25 hours per week.
Main duties of the job
Maintaining and monitoring the practice appointment system
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Signpost patients to the correct service
Initiating contact with and responding to, requests from patients, team members and external agencies
Photocopy documentation as required
Data entry of new and temporary registrations and relevant patient information as required
Input data into the patients healthcare records as necessary
Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
Manage all queries as necessary in an efficient manner
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested
About us
The team includes six GP Partners, three Salaried Gps, four Advanced Clinical Practitioners who are supported by a full Nursing Team comprising of four Practice Nurses, one Nursing Associate, one Healthcare Assistant, two Phlebotomists as well as Pharmacy Prescribers. The practice also has First Contact Physiotherapy and Podiatry services running from the practice.
Details
Date posted
27 August 2026
Pay scheme
Other
Salary
£12.78 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A4539-26-0004
Job locations
Kos Clinic
Roydlands Street, Hipperholme
Halifax
West Yorkshire
HX3 8AF
United Kingdom
Northowram Surgery
Northowram Green
HALIFAX
West Yorkshire
HX3 7JE
United Kingdom
Job description
Job responsibilities
We are looking for a motivated Care Navigator who is passionate about providing high quality healthcare and tackling the role in new and exciting ways. We want you to come and work alongside an already motivated and inspiring practice team of like-minded and varied professionals.
The post holder will be expected to undertake all the normal duties and responsibilities associated with aCare Navigatorworking within primary care.
Job description
Job responsibilities
We are looking for a motivated Care Navigator who is passionate about providing high quality healthcare and tackling the role in new and exciting ways. We want you to come and work alongside an already motivated and inspiring practice team of like-minded and varied professionals.
The post holder will be expected to undertake all the normal duties and responsibilities associated with aCare Navigatorworking within primary care.
Person Specification
Qualifications
Essential
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a health care setting
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Experience using Systmone
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Polite and confident
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Person Specification
Qualifications
Essential
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a health care setting
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Experience using Systmone
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Polite and confident
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Northolme Practice
Address
Kos Clinic
Roydlands Street, Hipperholme
Halifax
West Yorkshire
HX3 8AF
United Kingdom
Employer's website
https://www.thenortholmepractice.co.uk/ (Opens in a new tab)
Employer details
Employer name
The Northolme Practice
Address
Kos Clinic
Roydlands Street, Hipperholme
Halifax
West Yorkshire
HX3 8AF
United Kingdom
Employer's website
https://www.thenortholmepractice.co.uk/ (Opens in a new tab)