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Posted 1 month(s) ago
Reference: A5887-26-0001
Job summary
Responsibilities:- Greet and welcome visitors in a professional and friendly manner- Answer, screen, and forward incoming phone calls- Provide accurate information to callers and direct them to the appropriate person or department- Maintain a tidy and organised reception area- Receive and sort daily mail and deliveries- Schedule appointments and maintain appointment calendars- Perform basic clerical tasks such as photocopying, filing, and faxing- Assist with data entry and record keeping- Manage inventory of office supplies and place orders when necessary- Assist with other administrative tasks as needed
Requirements:- Proven work experience as a receptionist or in a similar role- Proficient in computer skills, including Microsoft Office- Excellent organisational skills with the ability to multitask and prioritise tasks effectively- Strong phone etiquette and customer service skills- Ability to type accurately and efficiently- Attention to detail and problem-solving skills- Professional appearance and demeanor
Main duties of the job
Responsibilities:- Greet and welcome visitors in a professional and friendly manner- Answer, screen, and forward incoming phone calls- Provide accurate information to callers and direct them to the appropriate person or department- Maintain a tidy and organised reception area- Receive and sort daily mail and deliveries- Schedule appointments and maintain appointment calendars- Perform basic clerical tasks such as photocopying, filing, and faxing- Assist with data entry and record keeping- Manage inventory of office supplies and place orders when necessary- Assist with other administrative tasks as needed
Requirements:- Proven work experience as a receptionist or in a similar role- Proficient in computer skills, including Microsoft Office- Excellent organisational skills with the ability to multitask and prioritise tasks effectively- Strong phone etiquette and customer service skills- Ability to type accurately and efficiently- Attention to detail and problem-solving skills- Professional appearance and demeanor
About us
Maybury Surgery is a friendly, forward-thinking GP practice based in Woking, Surrey, providing high-quality NHS primary care to our local community.
We are a well-established practice with a strong focus on patient-centred care, teamwork and continuous improvement. Our multidisciplinary team includes GPs, nursing staff, healthcare assistants, clinical pharmacy and dedicated administrative and reception teams, working collaboratively to deliver safe, effective and accessible care.
We are committed to developing our staff, embracing new ways of working and making effective use of digital technology to improve both patient experience and practice efficiency.
This is an exciting opportunity to join a supportive and professional team within a practice that values its staff, encourages professional development and is committed to providing excellent care to our patients.
We are a very small team lead by our GP partner. With 2 clinical pharmacists, one nurse, 2 HCAs, admin staff, APM and PM
Details
Date posted
26 August 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£12.75 an hour
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
A5887-26-0001
Job locations
The Maybury Surgery
Alpha Road
Woking
Surrey
GU22 8HF
United Kingdom
Job description
Job responsibilities
Responsibilities:- Greet and welcome visitors in a professional and friendly manner- Answer, screen, and forward incoming phone calls- Provide accurate information to callers and direct them to the appropriate person or department- Maintain a tidy and organised reception area- Receive and sort daily mail and deliveries- Schedule appointments and maintain appointment calendars- Perform basic clerical tasks such as photocopying, filing, and faxing- Assist with data entry and record keeping- Manage inventory of office supplies and place orders when necessary- Assist with other administrative tasks as needed
Requirements:- Proven work experience as a receptionist or in a similar role- Proficient in computer skills, including Microsoft Office- Excellent organisational skills with the ability to multitask and prioritise tasks effectively- Strong phone etiquette and customer service skills- Ability to type accurately and efficiently- Attention to detail and problem-solving skills- Professional appearance and demeanor
Job description
Job responsibilities
Responsibilities:- Greet and welcome visitors in a professional and friendly manner- Answer, screen, and forward incoming phone calls- Provide accurate information to callers and direct them to the appropriate person or department- Maintain a tidy and organised reception area- Receive and sort daily mail and deliveries- Schedule appointments and maintain appointment calendars- Perform basic clerical tasks such as photocopying, filing, and faxing- Assist with data entry and record keeping- Manage inventory of office supplies and place orders when necessary- Assist with other administrative tasks as needed
Requirements:- Proven work experience as a receptionist or in a similar role- Proficient in computer skills, including Microsoft Office- Excellent organisational skills with the ability to multitask and prioritise tasks effectively- Strong phone etiquette and customer service skills- Ability to type accurately and efficiently- Attention to detail and problem-solving skills- Professional appearance and demeanor
Person Specification
Qualifications
Essential
- Previous experience working in a healthcare, primary care, social care or administrative environment.
- Good understanding of the needs of patients with long-term conditions, complex needs, older people and/or vulnerable patients.
- Excellent communication and interpersonal skills, with the ability to communicate effectively with patients, carers and healthcare professionals.
- Strong organisational and time-management skills, with the ability to prioritise workload effectively.
- Ability to work independently while also contributing effectively as part of a multidisciplinary team.
- Good IT skills and confidence using electronic systems and databases.
- Ability to maintain accurate, confidential and up-to-date patient records.
- Understanding of confidentiality, information governance and data protection requirements.
- Ability to demonstrate empathy, patience and a non-judgemental approach when supporting patients.
- Commitment to equality, diversity and treating patients with dignity and respect.
Desirable
- Desirable
- NVQ Level 2/3 in Health and Social Care, Business Administration, Care or a related subject.
- Experience working within a GP practice, NHS, community healthcare or social care setting.
- Knowledge of local health, social care and voluntary-sector services.
- Experience of care planning, social prescribing, signposting or coordinating support for patients.
- Experience working with multidisciplinary teams.
- Knowledge of EMIS Web, SystmOne or other primary-care clinical systems.
- Experience supporting patients with multiple or complex needs.
- Understanding of safeguarding procedures and referral pathways.
- Personal Attributes
- Caring, approachable and patient-focused.
- Reliable, professional and well organised.
- Proactive with a positive attitude.
- Able to handle sensitive and confidential information appropriately.
- Flexible and adaptable to changing priorities.
- Confident speaking with patients from a wide range of backgrounds.
- Willingness to undertake training and develop within the role.
Person Specification
Qualifications
Essential
- Previous experience working in a healthcare, primary care, social care or administrative environment.
- Good understanding of the needs of patients with long-term conditions, complex needs, older people and/or vulnerable patients.
- Excellent communication and interpersonal skills, with the ability to communicate effectively with patients, carers and healthcare professionals.
- Strong organisational and time-management skills, with the ability to prioritise workload effectively.
- Ability to work independently while also contributing effectively as part of a multidisciplinary team.
- Good IT skills and confidence using electronic systems and databases.
- Ability to maintain accurate, confidential and up-to-date patient records.
- Understanding of confidentiality, information governance and data protection requirements.
- Ability to demonstrate empathy, patience and a non-judgemental approach when supporting patients.
- Commitment to equality, diversity and treating patients with dignity and respect.
Desirable
- Desirable
- NVQ Level 2/3 in Health and Social Care, Business Administration, Care or a related subject.
- Experience working within a GP practice, NHS, community healthcare or social care setting.
- Knowledge of local health, social care and voluntary-sector services.
- Experience of care planning, social prescribing, signposting or coordinating support for patients.
- Experience working with multidisciplinary teams.
- Knowledge of EMIS Web, SystmOne or other primary-care clinical systems.
- Experience supporting patients with multiple or complex needs.
- Understanding of safeguarding procedures and referral pathways.
- Personal Attributes
- Caring, approachable and patient-focused.
- Reliable, professional and well organised.
- Proactive with a positive attitude.
- Able to handle sensitive and confidential information appropriately.
- Flexible and adaptable to changing priorities.
- Confident speaking with patients from a wide range of backgrounds.
- Willingness to undertake training and develop within the role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
The Maybury Surgery
Address
The Maybury Surgery
Alpha Road
Woking
Surrey
GU22 8HF
United Kingdom
Employer's website
Employer details
Employer name
The Maybury Surgery
Address
The Maybury Surgery
Alpha Road
Woking
Surrey
GU22 8HF
United Kingdom