Job description

Job responsibilities

• Supervise and support the Care Navigator team to deliver outstanding patient care and administrative support
• Ensure adequate staffing levels, providing cross-cover for the other Reception Supervisor
• Oversee appointment scheduling, cancellations, and patient check-in processes with precision and professionalism
• Ensure all patient records are accurately maintained and confidentiality is upheld at all times
• Manage incoming calls, inquiries, and correspondence promptly to foster positive relationships with patients and external partners
• Coordinate with Clinical team to facilitate smooth clinic operations and address any scheduling conflicts or issues
• Induction and training new staff members to the required standard, and provide ongoing support to enhance team performance
• Be first to respond to urgent problems (e.g.: telephone/EMIS/IT malfunctions; clinical staff sickness, etc)
• Help develop policies and procedures with the Operations Manager
• Act as a role model for staff
• Ensure maximum productivity from reception staff ensuring that all reception tasks are carried out in a timely manner
• Carry out staff appraisals and performance reviews
• Ensure Practice policies are followed and accurate records are kept
• Liaise with management team concerning staffing and organisation of work
• Liaise with other member of the Primary Healthcare Team, and outside agencies
• Act as Deputy Practice Fire Warden
• Chair reception meetings and take minutes
• Open/close practice premises (as part of a rota) in line with Practice policy
• Monitor reception area for cleanliness, organization, and a welcoming atmosphere

Person Specification

Qualities and Attributes

Essential

• Demonstrate ability to be a strong and credible leader.
• An understanding, acceptance and adherence to the need for strict confidentiality.
• Ability to use own judgement, resourcefulness and common sense.
• Ability to work without direct supervision and determine own workload priorities.
• Ability to work as part of an integrated multi-skilled team.
• Professional, articulate and helpful manner.
• Able to work under pressure.
• Able to work in a changing environment.
• Able to use own initiative.

Experience

Essential

• Recent previous experience working as a receptionist / reception supervisor in an NHS GP practice

Desirable

• Experience in a managerial or supervisory role

Knowledge and Skills

Essential

• Excellent communication skills
• Good numeracy and literacy skills
• Knowledge of Docman and EMIS web
• Ability to develop skills in managing/supervising staff, training and development

Desirable

• IT skills hardware and software
• Qualifications or training in:
• Supervising or managing others
• Training and staff development
• Customer services/patient care

Other:

Essential

• Punctual and well presented.
• Flexibility of working hours/ able to work at the desired times.
• Commitment to personal develop and take part in available training.
• Commitment to the equality, diversity and rights of patients, carers and colleagues.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Battersea Fields Practice

Address

3 Austin Road

London

SW11 5JP

United Kingdom

Employer's website

https://www.batterseafieldspractice.co.uk/ (Opens in a new tab)