Job summary

We are recruiting for a Part-time Medical Receptionist working 15 hours to join our wonderful Reception Team.

Working Rota (15 Hours)

• Monday 08:00 - 11:00 (3 Hours)
• Tuesday08:00 - 11:00 (3 Hours)
• Wednesday08:00 - 11:00 (3 Hours)
• Thursday08:00 - 11:00 (3 Hours)
• Friday08:00 - 11:00 (3 Hours)

You will be part of a large team that supports the clinical staff by signposting patients to the right service that meets their needs. Your day will be varied from greeting patients at the reception desk, answering queries, handling telephone calls in our call centre, working alongside the GPs processing requests for appointments and signposting patients to a range of services, no two days will be the same.

Whilst full training will be given, ideally you will have previously worked in a customer service role or a role dealing with the general public. You will also need to be computer literate and have good keyboard skills. This is a highly emotive role in a fast paced environment, and therefore requires someone who can demonstrate empathy, compassion and patience.

You will be supported by a team of supervisors, and can expect a full training package.

We do not operate at weekends and bank holidays.

Main duties of the job

As part of the reception team, after a period of training, you will have gained a unique set of skills enabling you to fulfil the role, which will include (see job description for the full requirements of the role)

Telephone:

Supporting patients and signposting to theappropriate clinician/organisation.

Handling requests for home visits and taking messages.

Online forms:

Dealing with the online forms received from patients for appointment requests

Contacting patients via telephone, text or letter as appropriate

Care Navigation

Being able to appropriately sign post patients to the most appropriate clinician or service by the use of a defined template.

Reception duties to meet practice needs in agreement with Reception Supervisor:

Receiving patients and booking appointments at the Reception Counter.

Monitoring the waiting room and guiding patients to rooms.

Inform patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.

About us

Hereford Medical Group is a large General Practice Surgery providing care for patients living in and around Hereford City. We work across 4 sites with our primary site being a newly purpose built surgery located in Hereford.

We are a people centered organisation, caring for a population of approximately 46,500 patients and employing approximately 180 permanent staff in addition to trainees. We place great value on our staff and offer the NHS Pension Scheme, on-site Occupational Health Services and competitive terms of employment. We offer internal promotion for vacancies and support learning opportunities.

Our mission is provide highly quality and compassionate primary care.