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Posted 1 month(s) ago
Reference: A5293-26-0001
Job summary
Grove Road Surgery has an opportunity for a part-time position within our busy reception team. Experience of general practice is essential. We are looking for 30 hours per week, Monday to Friday working shifts consisting of 08:00-18:30 to cover maternity leave
Main duties of the job
Maintaining and monitoring the practice appointment system
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Signpost patients to the correct service
Initiating contact with and responding to, requests from patients, team members and external agencies
Read code data on EMIS
Photocopy documentation as required
Input data into the patients healthcare records as necessary
Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
Manage all queries as necessary in an efficient manner
Carry out system searches as requested
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested
About us
Grove Road Surgery is a GP practice on the Wirral, Merseyside. We have 2 GP Partners and 2 Salaried GPs. We maintain a list size of approximately 3,000 patients. We have a dedicated nursing team, comprising of ANP, Practice Nurse, Pharmacist, Physician's Associate and HCAs
The practice is part of the North Coast Alliance PCN, As part of the PCN, we have access to Pharmacists (prescribing and non-prescribing), pharmacy technicians, social prescribers, paramedics and Health Coaches
The practice has a continuous improvement culture. It supports staff to develop and learn new skills as desired and encourages ideas and innovative thinking to improve the experience of the patients and staff alike.
We believe ourselves to be a welcoming and enjoyable place to work and we look forward to welcoming a new member of the team.
Details
Date posted
19 August 2026
Pay scheme
Other
Salary
£12.71 an hour
Contract
Fixed term
Duration
9 months
Working pattern
Part-time
Reference number
A5293-26-0001
Job locations
71-73 Grove Road
Wallasey
Wirral
Merseyside
CH45 3HF
United Kingdom
Job description
Job responsibilities
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers
Job description
Job responsibilities
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
- EMIS user skills
- Experience of working with the general public
- Excellent communication skills (written and oral)
- Strong IT skills Clear, polite telephone manner
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills Problem solving & analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Desirable
- Experience of administrative duties
- Experience of working in a health care setting
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
- EMIS user skills
- Experience of working with the general public
- Excellent communication skills (written and oral)
- Strong IT skills Clear, polite telephone manner
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills Problem solving & analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Desirable
- Experience of administrative duties
- Experience of working in a health care setting
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Grove Road Surgery
Address
71-73 Grove Road
Wallasey
Wirral
Merseyside
CH45 3HF
United Kingdom
Employer's website
https://www.groveroadsurgerywirral.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Grove Road Surgery
Address
71-73 Grove Road
Wallasey
Wirral
Merseyside
CH45 3HF
United Kingdom
Employer's website
https://www.groveroadsurgerywirral.nhs.uk/ (Opens in a new tab)