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Posted 1 month(s) ago
Reference: A1699-26-00002
Job summary
Medical Secretary
Working Hours:
28 hours per week, worked over 4 days (7 hours per day)
Salary dependent on experience.
We are seeking a friendly, organised, and professional Medical Secretary to join our busy GP practices. Mainly to our central sites, Beechcroft and Old Palace Surgery.
The successful candidate will provide high-quality administrative and secretarial support to our clinical team, ensuring the smooth coordination of patient referrals, correspondence, and medical records. This is an excellent opportunity for someone with strong communication skills, excellent attention to detail, and the ability to work efficiently in a fast-paced healthcare environment while maintaining patient confidentiality.
Main duties of the job
Provide comprehensive secretarial and administrative support to GPs, nursing staff, and the practice management team. The role includes preparing and processing clinical correspondence using word processing and audio typing skills, undertaking a range of general clerical duties, and contributing to the efficiency and productivity of the secretarial team. The postholder will support services across two practice sites and assist with insurance reports and other private (non-NHS) work.
About us
At The Coastal Partnership, we're committed to empowering every team member to reach their full potential building confidence in patient care and pride in the outcomes we deliver.
While we're proud to hold a CQC Good rating, we're always evolving to better serve our communities. We welcome individuals who share our passion for delivering high quality, patient centred primary care regardless of where you are in your career journey.
Led by dedicated GP Partners and supported by a strong, collaborative management team, our Partnership spans seven locations across three PCNs. We serve a diverse mix of populations from rural villages to bustling towns and vibrant city communities.
NHS Pension Scheme
5 weeks Annual Paid Leave
Long Service Recognition Scheme
Please note:We may close this advert early if we receive a high volume of suitable applications. Early application is encouraged to avoid disappointment.
Details
Date posted
12 August 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A1699-26-00002
Job locations
Beechcroft Surgery
23 Beechcroft
New Costessey
Norfolk
NR5 0RS
United Kingdom
Old Palace Medical Practice
148 Old Palace Road
NORWICH
NR2 4JA
United Kingdom
Job description
Job responsibilities
To provide efficient audio, copy typing & word processing in accordance with practice policies & systems; this includes letters, reports, etc: in an accurate and efficient manner.
To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications, taking & dealing with appropriate messages.
All relative information from outside agencies to be kept up to date & filed, including contact numbers, addresses etc.
Update templates relative to either patient or hospital referral or recall.
To assist in gathering statistics and information when required.
To provide adequate cover for members of the secretarial team during periods of annual leave and sickness.
Managing patient records, ensuring they are accurate up to date and securely stored.
Ensure documents are scanned and actioned withing a timely manner.
To initiate the referral via the ERS service, inform & send patients the necessary information, assisting the patient if they have problems.
Processing insurance and private work, ME Referrals and SARS requests
Any other duties appropriate to the role
Job description
Job responsibilities
To provide efficient audio, copy typing & word processing in accordance with practice policies & systems; this includes letters, reports, etc: in an accurate and efficient manner.
To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications, taking & dealing with appropriate messages.
All relative information from outside agencies to be kept up to date & filed, including contact numbers, addresses etc.
Update templates relative to either patient or hospital referral or recall.
To assist in gathering statistics and information when required.
To provide adequate cover for members of the secretarial team during periods of annual leave and sickness.
Managing patient records, ensuring they are accurate up to date and securely stored.
Ensure documents are scanned and actioned withing a timely manner.
To initiate the referral via the ERS service, inform & send patients the necessary information, assisting the patient if they have problems.
Processing insurance and private work, ME Referrals and SARS requests
Any other duties appropriate to the role
Person Specification
Qualifications
Essential
- Education to GCSE level, NVQ level 2 (or equivalent)
- Computer literate Knowledge of clinical databases including SystmOne Ability to use Microsoft Office programs (Word & Excel)
Desirable
- Administrative qualification
Experience
Essential
- Experience of working with healthcare professionals
- Experience working in an environment with direct patient contact Experience in a GP Practice or Health Care Organisation
Personal Qualities
Essential
- Good communication skills, in person and over the telephone Possessing sensitivity, tact and diplomacy
- Self-motivated with a high degree of personal integrity
- Ability to maintain strict confidentiality & able to work under pressure
Person Specification
Qualifications
Essential
- Education to GCSE level, NVQ level 2 (or equivalent)
- Computer literate Knowledge of clinical databases including SystmOne Ability to use Microsoft Office programs (Word & Excel)
Desirable
- Administrative qualification
Experience
Essential
- Experience of working with healthcare professionals
- Experience working in an environment with direct patient contact Experience in a GP Practice or Health Care Organisation
Personal Qualities
Essential
- Good communication skills, in person and over the telephone Possessing sensitivity, tact and diplomacy
- Self-motivated with a high degree of personal integrity
- Ability to maintain strict confidentiality & able to work under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Coastal Partnership
Address
Beechcroft Surgery
23 Beechcroft
New Costessey
Norfolk
NR5 0RS
United Kingdom
Employer's website
https://www.coastaldoctors.co.uk (Opens in a new tab)
Employer details
Employer name
The Coastal Partnership
Address
Beechcroft Surgery
23 Beechcroft
New Costessey
Norfolk
NR5 0RS
United Kingdom
Employer's website
https://www.coastaldoctors.co.uk (Opens in a new tab)